Course Description

Strong elicitation skills are a 'must have' for anyone charged with defining requirements for their project. Success is dependent on a mixture of technical skills (i.e. knowing which technique to use and how to use it) and interpersonal skills (i.e. building relationships, listening, and gaining consensus). Whether you plan to meet with your stakeholders in one-on-one sessions, in a requirements workshop, or remotely, you will need to know how to select and implement techniques to accurately and efficiently identify the needs of your business.

In this highly interactive 2-day course, you will learn how to enhance and refine your elicitation skills. Industry best practices are explained and then augmented with professional tips and methods. Working in small groups, you will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. A case study driven workshop comprises more than half the course and provides a real-world example, templates, and job aids to reference once you are back on the job. If you are struggling with missing requirements, lack of stakeholder involvement, out of control scope, or the inability to know which tools to apply to elicit the most thorough requirements, you'll want to consider this workshop!

Learning Objectives:

• Describe the planning, techniques, and partnerships that are vital to the success of requirements elicitation

• Identify and differentiate between the different types of requirements that need to be elicited

• Describe the importance of documenting business objectives and product scope before eliciting requirements

• Utilize a context diagram to scope the solution space

• Utilize a process, techniques, and templates for stakeholder identification and analysis Apply industry best practices to common issues with stakeholders during requirements elicitation

• Plan and conduct an effective Interview

• Introduce standards in process modeling

• Obtain information about two professional associations that support business analysts